We ship the same day or the next day from our warehouse in North Carolina via UPS or FedEx.

• East Coast: 1–3 days transit → Total: 1–4 days from order
• California: 5–7 days transit → Total: 5–8 days from order
• Other destinations: 3–5 days transit → Total: 3–6 days from order

Order Confirmation

• You’ll receive a confirmation email as soon as your order is placed and payment authorized.
• We’ll verify stock availability immediately with our warehouse.
• If any item is unavailable, we will contact you right away.
• If in stock, your items are processed and prepared for shipment.

Order Shipment

• In-stock orders usually ship within 1–3 business days.
• All orders over $99 ship Free to the Contiguous United States (excluding Alaska and Hawaii) with Standard Ground Service.
• Tracking information is emailed to you within 24 hours of shipment.
• Large orders may ship via freight truck (no lift gate by default).
• Orders placed close to the 1pm cutoff may ship the next business day.
• Shipping to the lower 48 states is included in the price.
• Freight deliveries require a valid phone number for appointment scheduling.
• Delays may result in storage fees or missed delivery charges.
• Extra charges for missed appointments or re-delivery are customer responsibility.
• We currently do not ship outside the lower 48 states.

Damages

• Please inspect all packages immediately upon delivery.
• If visibly damaged, you may:
  • Refuse the shipment
  • Photograph the damage
  • Sign: “Carton damaged and refused”
  • Contact us immediately
• If unsure, sign: "Packaging damaged. Possible concealed damage."
• Report confirmed damage within 48 hours to both carrier and us.

Cancellations & Refunds

• All canceled orders are subject to a $40 admin fee, shipped or not.
• Shipped orders: buyer pays return shipping costs.
• Refunds are made to the original payment method.
• Keep all original packaging, including pallets, for returns.

Backorders

• Out-of-stock items will be communicated immediately after order placement.
• Delays may occur due to port holdups or missing factory parts.
• You can choose to wait, substitute, or cancel if timing changes.
• Once restocked, shipping and tracking updates follow within 1–3 days.

If you have any further questions, contact us at contact@flue-pipes.com