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Privacy Policy

Privacy Policy

At Flue-Pipes.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information you provide when you visit or purchase from our website.

1. Information We Collect

We may collect the following types of information:

Personal Information: such as your name, billing and shipping addresses, email address, and phone number, provided when you place an order or contact us.
Payment Information: processed securely through our payment providers. We do not store your full credit card details.
Browsing Information: including IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.

2. How We Use Your Information

To process and fulfill your orders
To provide customer support
To send important updates about your order or account
To improve our website and product offerings
To comply with legal requirements

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with trusted third parties to help us operate our business, such as:

Shipping carriers (for delivery purposes)
Payment processors (to complete transactions)
IT and website service providers
Legal authorities if required by law

4. Cookies and Tracking

Our website uses cookies to improve your shopping experience, analyze traffic, and provide personalized content. You can manage your cookie preferences in your browser settings.

5. Your Rights (U.S. Residents)

Depending on your state of residence, you may have the right to:

Request access to the personal information we hold about you
Request deletion of your personal data
Opt out of certain data sharing practices

To exercise these rights, please contact us at contact@[flue-pipes.com.

9. Your U.S. State Privacy Rights

If you are a resident of California, Virginia, Colorado, Connecticut, Utah, or Nevada, you may have additional privacy rights. This section explains those rights and how to use them.

9.1 Categories of Personal Information We Collect

In the past 12 months we have collected the following categories (as defined by law):

Identifiers (name, email, phone, shipping and billing address)
Commercial information (products viewed/purchased, order history)

9.2 Sources and Purposes

Sources: directly from you (checkout, account, support), automatically from your device (cookies, pixels), and from service providers (analytics, payment, shipping).
Purposes: order processing, customer support, site operations and security, analytics, personalization, and legal compliance.

9.3 Disclosures to Service Providers

We disclose personal information to service providers who process data on our behalf for shipping, payments, IT/hosting,and analytics. We require them to use the data only to perform services for us.

9.4 Sale or Sharing of Personal Information

We do not sell personal information for money.

We honor Global Privacy Control (GPC) signals sent by your browser. If we detect a valid GPC signal, we treat it as a request to opt out of sale/sharing for the browser sending the signal.

9.5 Your Rights

Right to know/access: request the categories and specific pieces of personal information we collected about you.
Right to delete: ask us to delete personal information, subject to legal exceptions.
Right to correct: request correction of inaccurate personal information.
Right to opt out: opt out of sale/sharing and targeted advertising (see link above).
Right to limit use of sensitive data (if any): we do not use sensitive personal information for inferring characteristics.
Right to appeal (VA, CO, CT): if we decline your request, you may appeal by replying to our decision email.

9.6 How to Submit a Request

Email: contact@flue-pipes.com

We will verify your identity by matching information you provide with data we already maintain. Authorized agents may submit requests with proof of authorization and identity verification.

9.7 Nevada Residents

Nevada residents may opt out of the sale of personal information by emailing contact@flue-pipes.com with the subject line “Nevada Opt-Out.”

9.8 Children’s Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us to request deletion.

9.9 Retention

We retain personal information only as long as necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements.