Occasionally things may go wrong...

And that could be anything to do with the order - too many pieces ordered (or not enough); a wrong diameter or even an incorrect delivery address etc.

And like anyone else, we may make mistakes. Things are not always 100% perfect as we want them to be. A wrong product, a mistake in the invoice; these things can happen, unfortunately.


But you don't need to worry because we always solve it!

We will never leave you alone with your problem and will do what is needed to fix it until the issue is solved and you are 100% satisfied. We can exchange a part, send a new piece, or give advice by phone or email. In fact, we do whatever it takes.


That is our commitment

And by the way - just to reassure you; 99% of the orders are right from the beginning until the end!



What other people are saying about us:

Stove pipe customer

"Very good price!!"

"Easy to order; Good quality; Delivery next working day. Fab "
Steve Kemp -  Market Rasen

Stovepipe customer

"Loved the support"

"Very rapid delivery and well packed. All items in excellent condition. Thanks dad for the installation!"
Carolyn Mckinnon - Bath



6 inch stove pipe customer

"Easy job of just a few hours..."

"All well packed on time and unmarked and cheaper than anywhere on the web. "
H. T. Edwards - Birmingham


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