Tech support: 0800 279 02 74      (8am - 8pm)   7days/7  

Okay, so occasionally you have small problems...

Sometimes you might order too much or too little. There might be a delivery address issue. These things do occasionally happen. So... 99% of the orders we send out are perfect from start to finish - that's why we encourage you to contact us and ask as many questions as possible before you buy (it means there is much less chance that things go wrong).

Like anyone else, we also occasionally may make mistakes. Things are not always 100% perfect as we want them to be -  wrong product, a mistake on the invoice. These things can happen. It is unfortunate, but it does happen.

But you don't need to worry about it. Why? Because we're committed to you, our customers.

We always listen to your problem carefully and do what is needed to fix it. Our policy is to make sure you are 100% satisfied both before and after purchase. That's how we got to where we are today, and we want to keep our great relationship with our customers the same way into the future.
We can exchange a part, send a new piece, or give advice by phone or email. 

That is our commitment to you at

If our order is in that rare 1%, then we're here to listen, respond, and do whatever it takes to make sure that your chimney and flue solution works to your 100% satisfaction. Our reviews show this, so please read them, here: Testimonials