Deliveries and shipment costs

Free delivery for all orders over £200 GBP (UK & Scottish Mainland). Other Areas discount of £14.99 or £29.99 GBP.

We deliver to anywhere in the UK from our Sheffield warehouse.

If you order a small part such as an adapter or cowl, your order will be despatched the same day via DPD if you order before 1pm. You will be informed about the delivery through text messages.

If you order anything larger, your order will arrive with you on a pallet and will be despatched the same day if you order before 1pm. You receive your delivery within 48 hours. We deliver as far as the truck can reasonably go. Please inform us if any specific delivery requirements that may cause issues with a pallet delivery. Charges may apply if we have to re-deliver due to any reason that is not our fault.
The transport company will contact you and book a delivery slot with you directly.

Whilst courier issues are uncommon, occasional high volume and unforeseen circumstances may occasionally result in delivery lead times of 1-3 working days. Therefore, please do not book your installer until your order has arrived and you have checked your items.

Shipping fees include all handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees may vary according to the total weight of the shipment. We advise you to group your items into one order.

The shipment cost of your order appears in your shopping cart, and on the checkout page.

Please check the delivery

Please ensure all goods are checked upon delivery. F.O.C. replacement products can only be provided if this is done.

If goods are not checked upon delivery, they must be signed for unchecked and checked within 24 hours. Any faulty/damaged product must be notified to Flue-pipes.com in writing within 24 hours (with photographs where possible). If the delivery has been signed for without stating unchecked, any replacement products will be charged for at the time of shipping.

Damaged products and packaging must be kept at your location ready for collection or inspection.
If upon receipt of the faulty product/s, it is discovered there is a manufacturing fault or packing issue on our part a credit note will be given. This procedure is in place as we have limited time to notify our courier and raise a claim.

In case these instructions are not followed or we receive damaged items notification more than 24 hours after delivery has been made, we cannot replace items free of charge or issue a corresponding credit note.
Thank you for your time and understanding. We aim to ensure the provision of quality products and services at a realistic price.