Shipment from the Birmingham warehouse
If you order a small part such as an adapter or cowl your order will be despatched same day when ordered before 1pm via DPD.
If you order anything larger your order will arrive with you on a pallet and will be despatched same day when ordered before 1pm and be delivered within 48 hours.
Please inform us if there are any specific delivery requirements that may cause issues with a pallet delivery. Charges may apply if we have to re deliver due to any reason that is not our fault.
Whilst courier issues are uncommon, volumes and unforseen circumstances may sometimes result in delivery lead times of 1-3 working days. Therefore, please do not book your installer until your order has arrived and you have checked your items.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees may vary according to total weight of the shipment. We advise you to group your items in one order.
Free delivery > 200 GBP (UK & Scottish Mainland). Other Areas discount of 14.99 or 29.99 GBP.
The shipment cost for your order appear in your shopping cart, and on the check-out page.
Please ensure all goods are checked upon delivery. F.O.C. replacement products can only be sent if this is done.
If goods are not checked upon delivery, they must be signed for unchecked and checked within 24 hours. Any faulty/damaged product must be notified to Flue-pipes.com in writing within 24 hours (with
photographs were possible). If the delivery has been signed for without stating unchecked, any replacement products will be charged for at the time of shipping.
Damaged products and packaging must be kept in your location ready for collection or inspection.
If upon receipt of the faulty product/s , it is discovered to be a manufacturing fault or packing issue on our part a credit note will be raised. This procedure is in place as we have limited time in which to notify our courier and raise a claim.
In case these instructions are not followed or we receive damaged items notification more than 24 hours after delivery has been made, we cannot replace items Free of Charge or issue corresponding
Thank you for your assistance and understanding. Our aim is to ensure quality of product and service at a realistic price.
What other people are saying about us:
"Loved the support"
"Very rapid delivery and well packed. All items in excellent condition. Thanks dad for the installation!"
Carolyn Mckinnon - Bath
"Easy job of just a few hours..."
H. T. Edwards - Birmingham