Shipment is made from the Stockport warehouse
If you order a small part such as an adapter or cowl, your order will be despatched the same day via DPD when ordered before 1pm.
If you order anything larger, your order will arrive with you on a pallet and will be despatched the same day when ordered before 1pm and be delivered within 48 hours. We deliver till where the truck can go. Please inform us if any specific delivery requirements that may cause issues with a pallet delivery. Charges may apply if we have to re-deliver due to any reason that is not our fault.
Whilst courier issues are uncommon, volumes and unforeseen circumstances may sometimes result in delivery lead times of 1-3 working days. Therefore, please do not book your installer until your order has arrived and you have checked your items.
Due to an unprecendeted volume of orders, for this time of year, we cannot guarantee same day dispatch. Delivery times could be up to 62 hours. We apologise for this inconvenience.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees may vary according to the total weight of the shipment. We advise you to group your items into one order.
Free delivery > £200 GBP (UK & Scottish Mainland). Other Areas discount of £14.99 or £29.99 GBP.
The shipment cost of your order appears in your shopping cart, and on the checkout page.
Please ensure all goods are checked upon delivery. F.O.C. replacement products can only be provided if this is done.
If goods are not checked upon delivery,they must be signed for unchecked and checked within 24 hours. Any faulty/damaged product must be notified to Flue-pipes.com in writing within 24 hours (with
photographs where possible). If the delivery has been signed for without stating unchecked, any replacement products will be charged for at the time of shipping.
Damaged products and packaging must be kept in your location ready for collection or inspection.
If upon receipt of the faulty product/s, it is discovered to be a manufacturing fault or packing issue on our part a credit note will be raised. This procedure is in place as we have limited time in which to notify our courier and raise a claim.
In case these instructions are not followed or we receive damaged items notification more than 24 hours after delivery has been made, we cannot replace items free of charge or issue a corresponding credit note.
Thank you for your assistance and understanding. We aim to ensure the provision of quality products and services at a realistic price.
What other people are saying about us:
"Loved the support"
"Very rapid delivery and well packed. All items in excellent condition. Thanks dad for the installation!"
Carolyn Mckinnon - Bath
"Easy job of just a few hours..."
H. T. Edwards - Birmingham