Deliveries and Shipment Costs

All orders over £200 Net include FREE delivery to UK Mainland addresses (this excludes Scottish Highlands and all UK islands).

Delivery is made Monday to Friday during normal working hours. Orders placed on weekends, public or bank holidays will be despatched the next working day.

Please note: We do not deliver to Northern Ireland (all BT postcodes) or the Republic of Ireland.

Important: Please check all goods on delivery. If items are signed for unchecked, they must be inspected within 24 hours. Any damages must be reported to us in writing (with photos where possible) within 24 hours of delivery.

Please check the delivery

Please ensure all goods are checked upon delivery. F.O.C. replacement products can only be provided if this is done.

If goods are not checked upon delivery, they must be signed for unchecked and checked within 24 hours. Any faulty/damaged product must be notified to Flue-Pipes.com in writing within 24 hours (with photographs where possible). If the delivery has been signed for without stating unchecked, any replacement products will be charged for at the time of shipping.

Damaged products and packaging must be kept at your location ready for collection or inspection.
If upon receipt of the faulty product/s, it is discovered there is a manufacturing fault or packing issue on our part a credit note will be given. This procedure is in place as we have limited time to notify our courier and raise a claim.

In case these instructions are not followed or we receive damaged items notification more than 24 hours after delivery has been made, we cannot replace items free of charge or issue a corresponding credit note.
Thank you for your time and understanding. We aim to ensure the provision of quality products and services at a realistic price.