Refunds and Returns policy

Please be aware that any orders placed between Tuesday December 19th (2pm) 2017 and Tuesday January 2nd 2018 will be dispatched after Tuesday January 2nd 2018.

You have a 14 consecutive day cooling off period whereby your goods can be sent back to us (with the exception of objects painted or otherwise altered at customers request, and the Flexible Flue liner - both solid fuel and gas - as the liners are manufactured and cut to your specific length).

Any signs of having been fitted, mis-handled, soiled or damaged in any way will result in the refund request being rejected.

All goods that you require to return to must be accompanied by a return form within the packaging and your contact details so we can identify where and whom the goods are from. Without this information we will not be able to deal with your returned item and your credit could be delayed.

Delivery charges are non refundable (Postage is only refunded in the unlikely circumstance that your items were faulty or incorrect on delivery) so you will be refunded the full value of the items returned less the delivery charge. The cost of returning the item(s) is the customers responsibility, therefore we strongly recommend that you send the parcel by recorded delivery and keep a copy of the delivery number just in case your parcel is lost. We are not responsible for items lost by the delivery services used in the returns process.

Returns form

This form can be completed online.


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