Refunds and Returns policy

You have a 14 consecutive day cooling off period whereby your goods can be sent back to us (with the exception of objects painted at customers request, and the Flexible Flue liner - both solid fuel and gas - as the liners are manufactured and cut to your specific length).

Any signs of having been fitted, miss handled, soiled or damaged in any way will result in the refund request being rejected.

All goods that you require to return to must be accompanied by a return form within the packaging as to your contact details (e.g. name and sales receipt number) so we can identify where and whom the goods are from. Without this information we will not be able to deal with your returned item and your credit could be delayed.

Delivery charges are non refundable (Postage is only refunded in the unlikely circumstance that your items were faulty or incorrect on delivery) so you will be refunded the full value of the items returned less the delivery charge. The cost of returning the item(s) is the customers responsibility, therefore we strongly recommend that you send the parcel by recorded delivery and keep a copy of the delivery number just in case your parcel is lost. We are not responsible for items lost by the delivery services used in the returns process.

Returns form

This form can be obtained either by calling our sales team, via an email request or downloaded from our website.

Alternatively, items can also be returned for credit to us after direct communication with

PLEASE NOTE: Goods returned to us within 14 days of recieving your order should be accompanied by all relevant customer contact details and contained within the item's original packaging. Your credit could be delayed if contact details are not sent to us with the item.

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