A Bit About Us
I'm Michael Janssen. Originally a Chemical Engineer, I became obsessed with the world of stoves and stovepipes back in 2011. My expertise was cultivated through my extensive tenure as a distinguished flue consultant across the UK, Germany, and France. At Flue-pipes.com, we are a family-run business with over 12 years of success. We give UK residents the best possible experience in selecting, installing, and making good use of the best flue and chimney supplies to improve the warmth and atmosphere of your home. We help you get the most out of your stove.
Why Buy Liners And Flues From Us?
Over a decade of experience means that we’ve already been through almost every situation you can imagine involving flues, stoves, burners and chimneys. We know how to support you so that you order the correct products and get your fitting done correctly. Then we give you ongoing support after your installation of your stove so that you use it to heat your home problem-free for years to come.
Since 2011, we have supplied over 5000 homes with our product line covering the best quality flue and chimney supplies available. Our business continues to grow year-on-year, due mainly to referrals from happy customers.
The main reason we are growing is because we listen to you, and respond actively to help you at every stage of the process. As a result, most of our new customers are referrals.
The main comment we receive from you on our feedback forms is from customers who are pleased with the amount of time we spend making sure you are well taken care of at every stage of the process. Our business works well because it works well for you.
No Quibble Returns And Product Guarantees
Our customers love our no-quibble return policy, as well as lifetime guarantees on all of our liners.
Before You Buy
As you are planning to buy something that is so unique to your home, we know that you need to be sure that you have it right first time. This is why we place so much emphasis on giving you our experience over more than a decade of supplying flue and chimney products via our in-depth customer support. We can answer literally any question you have on any topic relating to getting your burner, stove, or flue solution installed in even the most complex of situations.
Whether it is product information, orders, or installation questions- we genuinely have seen it all before..and strive to save you the time and the worry of making any mistakes along the way.
We deliver from our warehouse in Sheffield. Your order leaves from the nearest warehouse to you and a small order arrives with you the next day. Larger orders take 2 days for mainland UK. We also deliver on our promise of your satisfaction with our products and support getting your stove and flue liner installed keeping you safe and warm, for now, and for years into the future.
After Sales Service
We’re here for the long run! People keep coming back to us because we always get back to you with the help and advice you need after you’ve bought the right solution for your home. Our job isn’t to sell you something and have it delivered. Our job is to see you happy with a completed chimney solution that is working well and ready to serve you well for years to come.
Problem with your order? We take care of that.
Extra queries on installation issues? We take care of that.
Unsure about something? We take care of that.
Just let us know…
Your Guarantee As a Customer
Everything you buy from us conforms to British safety standards. We only sell Ultraflex liners and flues, which are the most durable available in the UK and are specifically designed to not come apart when flexed or installed, so there is no waste or need to re-order. Our UK-manufactured liners are built strictly to UK health and safety regulations.
Have any questions?
We provide fast and efficient technical advice.
Contact us here:
|Phone||Toll free||0800 279 02 74|
|Office||0800 279 02 74|
8 am - 8pm Monday – Friday,
10am - 4pm Saturday & Sunday
Office adress (not for returns or pick-ups):
Office B; 207 Gloucester Road, Bishopston
Bristol BS7 8NN
UK VAT registration number: 434 9696 51
Please feel free to leave a voicemail or email us and we will get back to you as soon as we can.
Alternatively, if you want a. quicker response, just use the instant chat at the bottom of every page.
Flue pipes.com is subsidiary of:
Nice & Warm BV - The Netherlands
Grassavanne 108; 5658 EV, Eindhoven