A Bit About Us

 I'm Michael Janssen. Originally a Chemical Engineer, I became obsessed with the world of stoves and stovepipes back in 2011. I’ve built up a lot of experience as a flue consultant,  all over the world. At Flue-Pipes.com, we are a family-run business with over 15 years of success. We give UK residents the best possible experience in selecting, installing, and making good use of the best flue and chimney supplies to improve the warmth and atmosphere of your home. We make sure you get the most out of your stove!

Why Buy Liners And Flues From Us?

Over a decade of experience means that we’ve already been through almost every situation you can imagine involving flues, stoves, burners and chimneys. We know how to help you pick the right products and get them installed correctly. Then we give you ongoing support after your installation of your stove so that you use it to heat your home problem-free for years to come.

Since 2011, we have supplied over 6000 homes with our product line covering the best quality flue and chimney supplies available. Our business continues to grow year-on-year, due mainly to referrals from happy customers.
The main reason we are growing is because we listen to you, and respond actively to help you at every stage of the process. As a result, most of our new customers are referrals.
The main comment we receive from you on our feedback forms is from customers who are pleased with the amount of time we spend making sure you are well taken care of at every stage of the process. Our business works well because it works well for you.

No Quibble Returns And Product Guarantees

Our customers love our no-quibble return policy, as well as lifetime guarantees on all of our liners.

Before You Buy

As you are planning to buy something that is so unique to your home, we know that you need to be sure that you have it right first time. This is why we place so much emphasis on giving you our experience over more than a decade of supplying flue and chimney products via our in-depth customer support. We can answer literally any question you have on any topic relating to getting your burner, stove, or flue solution installed in even the most complex of situations. 

Whether it is product information, orders, or installation questions- we genuinely have seen it all before..and strive to save you the time and the worry of making any mistakes along the way.

We Deliver

Your order leaves from the nearest warehouse to you and a small order arrives with you the next day. Larger orders take 2 days for mainland UK.  We also deliver on our promise of your satisfaction with our products and support getting your stove and flue liner installed keeping you safe and warm, for now, and for years into the future. We do not install flues.

After Sales Service

We’re here for the long run! People keep coming back to us because we always provide help and advice after they’ve bought the right solution for their home. Our job isn’t done after we sell you a product and deliver it. Our job is to make sure you’re happy with a working chimney solution that will last for years.

Problem with your order? We’ll fix it.
Got more questions about installation? We’ll help with that.
Unsure about something? We’ve got you covered.

Just let us know…

Your Guarantee As a Customer

Everything you buy from us conforms to British safety standards. We only sell Ultraflex liners and flues, which are the most durable available in the UK and are specifically designed to not come apart when flexed or installed, so there is no waste or need to re-order. Our UK-manufactured liners are built strictly to UK health and safety regulations.

Have any questions?

CONTACT US 

We provide fast and efficient technical advice. 
Contact us here:   

8 am - 8pm Monday – Friday,

10am - 4pm Saturday & Sunday

Office adress (not for returns or pick-ups):

Flue-Pipes.com 

Office B; 207 Gloucester Road, Bishopston

Bristol BS7 8NN

United Kingdom

 UK VAT registration number: 434 9696 51

Please feel free to leave a voicemail or email us and we will get back to you as soon as we can.

Alternatively, if you want a quicker response, just use the instant chat at the bottom of every page.

Flue-Pipes.com is subsidiary of:

Nice & Warm BV  -  The Netherlands
Blekerij 52A, 6212 XW Eindhoven