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Guarantee

We offer a lifetime warranty on the Flexible liner, 
a 25-year warranty on Jeremias Twin Wall Flue
a 10 year warrantee on the vitreous Stove Pipes

This gives you protection against the faulty manufacture of your products or defective fuels/materials used when your liner has been fitted for its sole purpose as a domestic liner in use with HETAS listed recommended fuels only.

Warrantee 25 years

• “OUR NO QUIBBLE PROMISE TO YOU”

At Flue-pipes.com, we always want to use our common sense in solving any problems for you. So, if there is an issue with your order, we get it fixed as quickly and as simply as possible. We know you want your deliveries installed and up and running as soon as possible. We also are not fans of headaches - We also want your customer problem dealt with as soon as possible, too. It actually works better that way for us!

Guarantee conditions

  1. Flue-pipes.com guarantees its flue systems  DURA-FLUE 316 and Extra Flex 316 and a 25-year warranty on the Jerremias Twin wall flue parts.
  2. The installation has to be carried out with good workmanship and according to the instructions. You must cover all the legal requirements, more specifically the Building Regulations 2010 Document J.
  3. The metal parts should not be in contact with lower-grade metals. The surrounding environment, nor the gasses should contain chlorinated hydrocarbons.
  4. The warranty includes the delivery of replacement material for the damaged parts or sections
  5. Our warranty does not include:.
    • Rubber joints
    • Paints and coatings
    • Loose insulation material
    • Moving parts, like doors
    • Materials from other suppliers.
  6. The warranty does not include the installation of the new pipe or section; nor the removal of the damaged parts.
  7. The warranty does not include the flue where not all parts have been supplied by Flue-pipes.com
  8. The warranty does not include flues not installed according to regulations or installation instructions.
  9. The warranty does not cover any defect caused by storms, flooding, extreme weather conditions or disasters like fires, earthquakes, war, terrorist acts or any other naturally occurring events.
  10. Flue-pipes.com is not responsible for damage or loss of income as a consequence of the flue being out of service.