We offer a 15-year warranty on DURA-FLUE 316 and Extra Flex 316, a 30-year warranty on DURA-FLUE 904  against the faulty manufacture of the product or defective fuels/materials used when the liner has been fitted for its sole purpose as a domestic liner in use with HETAS Listed recommended fuels only.

• “OUR NO QUIBBLE PROMISE TO YOU”

Flue-pipes.com will always try & resolve any warranty claim using common sense and practicality.

Guarantee conditions

1. Flue-pipes.com  garantees it flue systems against any design or fabrication fault for a period of 15/30 years.
2. The installation has to be done with craftsmanship and according to the instructions. All legal requirements and obligations have to be respected, especially the Building regulations 2010 Document J.
3. The metal parts should not be in contact with lower grade metals. The environment, nor the gasses should not contain chlorinated hydrocarbons.
4. Excluded from the warranty are:
   • Rubber joints
   • Paints and coatings
   • Lose insulation material
   • Moving parts, like doors
   • Materials of other suppliers.
5. The warranty consists of the delivery of replacement material for the damaged parts or sections.
6. The warranty does not include the installation of the new pipe or section; nor the removal of the damaged parts.
7. The warranty does not include flue where not all parts have been supplied by Flue-pipes.com
8. The warranty does not include flue not installed according to regulations or installation instructions.
9. The warranty does not include any defect caused by storms, flooding, extreme weather conditions or disasters like fires, earthquakes, war, terrorist acts and alike.
10. Flue-pipes.com is not responsable for damage or loss of income as a consequence of the flue being out of service.